Application Development and Maintenance

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With vast experience in supporting IT applications, we focus on Standardization, Rationalization and application of best practices to deliver high quality IT Application Development & Maintenance Services.

Core = Creating Differentiation through “Digitalization” of Business Processes

Context = Business continuity guaranteed through reliability & continued availability of “IT Applications”

Most In-house IT teams (with business acumen) are busy maintaining the IT Applications, hence unable to focus on Core.

With Standardization, we are simplifying the IT App support & ensuring guaranteed business continuity 24x7. ​

With strategic outsourcing and good governance, internal IT teams with business acumen can focus on the “Core”.

Application Development and Maintenance: Deliverables

  • For new applications, Micro-service architecture centric, IT applications with 99.9% SLA at low TCO.
  • For existing applications, detailed assessment:
    • Supportability Assessment (Stakeholders, Expectations and Processes)
    • Technical architecture & infrastructure assessment (Risks and Mitigation plans)
    • Business continuity readiness assessment (DR readiness and compliance to other ITSM practices)
  • Roadmap to support
    • Establish SLAs and objective measurement of SLAs
    • Governance structure (stakeholders, communication plan)
    • Scenario Routing guide with RACI matrix
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Success Stories

Digitalization of Motor Vehicle Insurance Certificates

End to End Digitalization of Motor Vehicle Insurance certificates, including collaboration with all stakeholders. Cross Industry solution with process optimization, reduced costs and various business benefits.

ConsultingProcess RedesignImplementationPost Impl Support Access Case Study
Fuels Distribution, Logistics, and Invoicing System

Fuels distribution across 12 African countries, end to end system with Logistics planning, tracking and invoicing. Process optimization and integrated with Microsoft Office for easy adoption by all end users.

ConsultingProcess RedesignImplementationPost Impl Support Access Case Study
Supply Chain Management & Visibility

End-to-End visibility for Global 3PL business, with proactive exception management by integrating with trading partner systems and various modes (Air, Ocean and Road).

ConsultingImplementationPost Impl Support Access Case Study
Fuels Pricing Integration

Integration with 3rd party Pricing system recommendations, pricing data analysis & seamless integrations with 3rd parties.

ImplementationPost Impl Support Access Case Study
Chat Bot for EDI Transactions

Leveraging Meta data, end users and customers are provided with SLA tracking, exceptions, business intelligence with self-service and secure chat bots at EDI integration layer (without having to accessing downstream systems for business decisions).

Process RedesignImplementationPost Impl Support Access Case Study
Insurance Industry Fraud Detection

Cross Industry solution to analyse the Insurance & Claims data to identify patterns and detect fraud.

ConsultingProcess RedesignImplementationPost Impl Support Access Case Study
Redesign the end to end Intermodal Maintenance Systems

Creating customized solutions for Intermodal maintenance - redesign legacy systems and create roadmap for SaaS solutioning.

ConsultingProcess RedesignImplementationPost Impl Support Access Case Study
3PL Visibility

End to End Visibility for Ocean and Air shipments, KPIs with Analytics for Global 3PL business.

ConsultingImplementationPost Impl Support Access Case Study
E-Commerce Portal for Diamond Exchange

Designed, Architected, and Developed an e-commerce platform for laboratory grown diamonds and jewellery.

Process RedesignImplementationPost Impl Support Access Case Study
Cross-Docking - Realtime location services

Introduced Custom Events for effective synchronization of Business demands with Cross-docking operational systems.

ConsultingProcess RedesignImplementationPost Impl Support Access Case Study
Electronic Advanced Shipping Notification

Electronic Advanced Shipping Notification application was reverse engineering and re-architected to input the non-FOB shipments once a bill of lading is received from the carrier.

Process RedesignImplementationPost Impl Support Access Case Study
Air Freight Forwarding Booking

Architected, Designed, & Developed an online booking platform for air shipment with approval workflow and integration with external system.

Process RedesignImplementationPost Impl Support Access Case Study
Satellite Telecom

Reverse engineering Legacy Billing and Retail Client management and implementing Billing and Accounts Management.

ImplementationPost Impl Support Access Case Study