EDI
Managed Services
SwiftAnt has been a global leader in EDI Managed Services since 2011. With expertise in platforms like IBM Sterling B2B, Cleo, and Azure LogicApps, our seasoned professionals optimize supply chains, enhance data accuracy, and provide 24/7 support. Our services are tailored to ensure seamless integration of internal and external systems, driving operational excellence.
Our approach
- Mapping & Integration: We specialize in complex EDI mapping, AS2, SFTP, FTP, API, and MFT setups, ensuring seamless trading partner management.
- Support Services: Our 24/7 helpdesk, enhanced by AI-driven bots, monitors data flows, resolves errors, and manages SLAs efficiently.
- Consulting Services: We guide clients through EDI modernization, transitioning from legacy systems to cloud and AI-enhanced platforms.
We're here to help you leverage the full potential of our creative solutions, designed to propel your business to new heights. With SwiftAnt by your side, the possibilities are limitless, and the results are extraordinary.
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HOW CAN WE HELP YOU?
We're here to help you leverage the full potential of our creative solutions, designed to propel your business to new heights. With SwiftAnt by your side, the possibilities are limitless, and the results are extraordinary.
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RACI matrix for EDI Managed Services
| Task/Activity | IT Vendor (SwiftAnt) | Client | 3rd Parties |
|---|---|---|---|
| EDI Mapping & Integration | Responsible | Accountable | Consulted |
| AS2, SFTP, FTP, API & MFT Setup | Responsible | Accountable | Consulted |
| Trading Partner Management | Responsible | Accountable | Consulted |
| 24/7 Support Services | Responsible | Accountable | Consulted |
| AI Bot for Error Resolution | Responsible | Informed | Consulted |
| EDI Modernization Consulting | Responsible | Accountable | Consulted |
- R (Responsible): Executes the task.
- A (Accountable): Ultimately answerable for the task’s success.
- C (Consulted): Provides input and feedback.
- I (Informed): Kept updated on progress.
Measuring Business Outcomes with
CARE
CREATE
New business
capabilities
AVOID
Manual and redundant
operations
REDUCE
Operational
overheads
ENHANCE
Customer experience & Productivity
STRATEGIC BUSINESS VALUE
OPERATIONAL EFFECTIVENESS
TRANSFORMATIONAL CHANGE
CREATE
Seamless integration across systems, increasing partner onboarding speed by 35%
AVOID
30% reduction in redundant manual data exchange processes
INCREMENTAL CHANGE
ENHANCE
Downtime by 25% with proactive 24/7 monitoring
REDUCE
Data accuracy by 40% and operational efficiency with automation.
Our Expertise
What our customers are saying
SwiftAnt has been adding value in Professional Services and managed services support by exceeding expectations..
The SwiftAnt team is exceptionally agile and consistently goes above and beyond. They take full responsibility for round-the-clock support, ensuring all priorities are effectively addressed. Their professional services team not only understands our domain and product but also delivers top-notch service to our customers and efficiently onboards our trading partners.
CLEO
Director, Customer Experience